Office Policy

Office Policies

Thank you for choosing Bliss Specialty Healthcare as your medical provider. We look forward to providing you with excellent service and high-quality healthcare.

Appointments

We see patients by appointment only. We strive to make same-day appointments available for urgent or sudden illnesses; however, we cannot guarantee that you will be able to be seen on the same day.

After Hours

For life-threatening emergencies please call 911. If you call after normal business hours, you will reach our answering service. Please leave a detailed message and we will return your call as soon as possible.

Cancellations

Please call to cancel within 24 hours if you are unable to make your scheduled appointment. This allows us to provide that time slot to another patient. Patients will be charged $35 for no-shows or same-day cancellations and may be dismissed from the practice for frequent no-shows.

Appointment Time

We aim to see every patient promptly for optimum patient satisfaction. We understand your schedule is busy and that your time is valuable. Please let us know if you are waiting to be seen more than 15 minutes after your scheduled appointment time so we can ensure that you have been properly checked in. Our providers’ time is also valuable so, if you are going to be late to your appointment, please call us as soon as possible. Please understand that, depending on the level of tardiness, we may have to reschedule or even cancel your appointment.

Complete Physical Exams

We believe that routine complete annual physical examinations, usually accompanied by screening lab tests, are very important for the maintenance of good health. We strongly encourage all of our patients to be thoroughly assessed every year.

Medical Team

During your visit, you will encounter not only your provider, who may be an MD, NP, or PA, but you will no doubt come into contact with a Medical Assistant who is an integral member of the professional team. The Medical Assistant is usually the staff member who will take you from the waiting room to an examination room. She or he will take your vitals, take down a brief history of your current complaint, and prepare you for any procedures that are taking place during your visit. Other roles of the Medical Assistant are to administer any necessary injections, perform ear lavages, remove sutures, and return patient calls amongst other things, they work under the supervision of the providers. You will also encounter a medical scribe, medical scribes record and document your exams, prescriptions, and lab orders and enable your physician to provide you with face-to-face care.

Records Request

Prior to releasing medical records of any kind, our office will need to have a Medical Records Release Form filled out entirely for each request.

Test Results

If the provider orders any kind of testing, please ensure that you schedule a follow up appointment 7 to 10 days after your visit to review the results. Please note that most results will not be given over the phone, and while we make every effort to inform you that the results are available, it is ultimately the patient’s responsibility to call the office to ensure that the test results are in the office before the follow up appointment.

Prescriptions and refills

The best time to get a prescription refill is at your appointment. Please bring a current list of all of your medications with you to your office visit so that we can review and update our records so as to ensure that refill requests do not get overlooked. Be sure to check with your pharmacy to see if you have refills available. If you need to call for refills do not wait until you have run out of medications. Most refills require the doctor’s approval. Please allow 72 hours for your request to be processed. Some medications have potential side effects that must be monitored. We require regular checkups for these medications in order for you to continue receiving prescriptions. Some prescriptions cannot be called in. The prescription will be submitted electronically to pharmacy on file. Note: prescriptions for controlled substances and/or refills on controlled substances always require an appointment.

Narcotics

We do not prescribe narcotics for long-term use. We do not call in narcotics to the pharmacies. If you use narcotics for chronic pain, we will refer you to a pain management specialist. A 3-day supply is allowed for acute pain management.

Referrals

Referrals are handled by our referral department. Usually, this will be taken care of on the same day as your appointment, however; it can sometimes take 2 to 3 days, depending on your insurance and/or the urgency of your situation. Someone will contact you as soon as the referral authorization is obtained. As a patient, it is your responsibility to ensure that the specialist does accept your plan. Please understand that it can sometimes take a few weeks to get an appointment with a specialist.

Dismissal

If you’re dismissed from the practice it means that you can no longer schedule appointments, get medication refills, or consider us your primary care physicians. You are responsible for locating a new provider.

Common reasons for dismissal:

Failure to keep appointments/frequent no-shows
Noncompliance, which means you refuse to follow the physician's instructions regarding your health
Abusive to staff
Failure to pay your bill

If a dismissal becomes necessary, we will provide you with a letter notifying you that you are being dismissed. If you have a medical emergency within 30 days of the date of this letter, we are obligated to see you if an appointment is available. After those 30 days, you must attend another practice for your ongoing health needs. Your records will be released to your new provider once you have signed and returned to us a release of medical records form that will be enclosed with your letter of dismissal.

How To Schedule

Appointments can be made by calling our office during normal business hours. 407-704-1771

Prescription Renewals

Prescriptions are renewed during normal office hours and generally take 48 hours to process. In some instances, we may require that the patient be seen in our office before medication renewal.